Complaints

Indiana University is committed to providing an exceptional educational experience that is transparent, efficient, engaging, and fair. The Code of Student Rights, Responsibilities, and Conduct is IU's way of ensuring that the rights of students are protected and respected. If you feel your rights as defined in the Code have been violated by a member of IU's online community, you may file a grievance. If at all possible, the IU Office of Online Education would like the opportunity to work with you to resolve the problem. Please fill out this form, and a member of our staff will contact you as quickly as possible. If you have spoken with the Office of Online Education and would like additional information, please continue reading.

Indiana University has established procedures for students to follow when they believe that their rights as defined in the Code have been violated by a member of the IU community. The local campus offices of the dean of students, affirmative action, and faculty affairs, as appropriate, will assist students in addressing their grievances.

For questions or additional information, please contact:

Ilona Marie Hajdu, M.S.Ed
Senior Associate Director
Office of Online Education
Indiana University
2805 E. Tenth Street, Suite 150
Bloomington, IN 47408
812.855.1017
ihajdu@iu.edu

or

Anahit Behjou, J.D.
Assistant Director, Quality & Compliance
Office of Online Education
Indiana University
2805 E. Tenth Street, Suite 150
Bloomington, IN 47408
812.855.0238
behjou@iu.edu


If you live in the state of Indiana, follow the procedures outlined on the website of the Office of the Executive Vice President for University Academic Affairs for filing a complaint. Additionally, the Indiana Commission for Higher Education (ICHE), can hear certain higher education complaints. Please note that ICHE cannot review complaints related to course grades, academic sanctions, or discipline and conduct matters. View information on ICHE's authority to hear complaints and instructions for filing a complaint


If you live outside of the state of Indiana but reside in a state that has joined the State Authorization Reciprocity Agreement (SARA), please follow the procedures detailed in the next section. The Office of Online Education has indicated SARA membership with asterisks* in the list of states below. However, new states may have joined since this page has last been updated. For the most recent list of SARA member states, please visit the SARA website linked above.

Additionally, if you live outside the state of Indiana, you may wish to file a consumer complaint with the appropriate agency or office in your state of residence. You will find contact information for agencies that hear complaints against institutions of higher education in each state provided for you below.


Complaints arising from distance education courses offered to students in other SARA states come under the terms of Indiana University's agreement with SARA. If you are a resident of Indiana, you should follow the complaint procedures for "in-state students" listed above. SARA consumer protection provisions require Indiana's SARA portal entity, the Indiana Commission for Higher Education (ICHE), to investigate and resolve allegations of dishonest or fraudulent activity by a provider, including the provision of false or misleading information. Additionally, SARA policies provide for the investigation and resolution of complaints that an institution is operating a course or program contrary to practices set forth in the C-RAC Guidelines in such a way that a student is harmed. View the ICHE complaint process. While the final resolution of complaints resides with ICHE, the terms of SARA do not prevent the student's home state from also working to resolve the complaint, preferably through that state's SARA portal entity. Students who wish to bring forward a complaint are advised to read "Section 4. Consumer Protection" of the NC-SARA manual.


If you are an active military service member, a veteran, or a family member of a current military service member or a veteran, your complaint may be eligible for review before the Department of Defense (DoD). View more details on this process.


For instructions on how to file a complaint within your home state, click on your state below. States marked with an asterisk* are SARA members, and students residing in these states should consult the SARA complaint process described above.

Alabama*
Alaska*
American Samoa
Arizona*
Arkansas*
California
Colorado*
Connecticut*
Delaware*1
District of Columbia*
Florida*
Georgia*
Guam
Hawaii*
Idaho*
Illinois*
Indiana*
Iowa*
Kansas*
Kentucky*
Louisiana*
Maine*
Maryland*
Massachusetts*
Michigan*
Minnesota*
Mississippi*
Missouri*
Montana*
Nebraska*
Nevada*
New Hampshire*
New Jersey*
New Mexico*
New York*
North Carolina*
North Dakota*
Northern Mariana Islands
Ohio*
Oklahoma*
Oregon*
Pennsylvania*
Puerto Rico*
Rhode Island*
South Carolina*
South Dakota*
Tennessee*
Texas*
U.S. Virgin Islands*
Utah*
Vermont*
Virginia*
Washington*
West Virginia*
Wisconsin*
Wyoming*

1The Delaware Department of Education will investigate complaints. Such complaints must be in writing and verified by the signature of the person making the complaint. Oral, anonymous or unsigned complaints will not be investigated. Until the web site is functional, please write or call for more information. The Delaware Department of Education; Teacher and Administrator Quality; John W. Collette Resource Center; 35 Commerce Way; Dover, DE 19904. The Delaware Department of Education phone number is 302-857-3388.